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Delivery & Returns Information

Delivery & Returns Information

UK Delivery

ZONE 1

Delivery to United Kingdom (mainland only) will usually take 3-5 business days to arrive from dispatch.

Tax: Included in all orders delivered to United Kingdom.

FREE Delivery

Please note we cannot deliver to BFPOs.

International Delivery

ZONE 2

Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Mexico,Netherlands, Portugal, Puerto Rico, Spain, Sweden.

Delivery: Usually within 5 to 7 working days from dispatch.

Tax: Deducted during the checkout process for those countries which are exempt.

Important: The recipient is responsible for all duties and customs charges, sales taxes and any other local charges.

£25.00

ZONE 3

Afghanistan, Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, China, Croatia, Czech Republic, Estonia, Faroe Islands, Gibraltar, Greenland, Hong Kong SAR China, Hungary, Iceland, Indonesia, Japan, Latvia, Liechtenstein, Lithuania, Macau SAR China, Macedonia, Malaysia, Malta, Moldova, Montenegro, Norway, Philippines, Poland, Romania, Russia, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Taiwan, Thailand, Turkey, Ukraine

Delivery: Usually within 5 to 7 working days from dispatch.

Tax: Deducted during the checkout process for those countries which are exempt.

Important: The recipient is responsible for all duties and customs charges, sales taxes and any other local charges.

Please Note UPS has advised us that shipments to Russia may be delayed at customs and so be subject to further delays. Unfortunately this is out of our control.

£30.00

ZONE 4

American Samoa, Anguilla, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Barbados, Bermuda, British Virgin Islands, Brunei, Dominican Republic, Egypt, Fiji, Georgia, Guam, Iraq, Israel, Jamaica, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Marshall Islands, Martinique, Micronesia, Monaco, Mongolia, Morocco, New Caledonia, New Zealand, Nigeria, Northern Mariana Islands, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Solomon Islands, Sri Lanka, Syria, Tajikistan, Timor, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, U.S. Virgin Islands, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Zimbabwe.

Delivery: Usually within 14 working days from dispatch.

Tax: Deducted during the checkout process for those countries which are exempt.

Important: The recipient is responsible for all duties and customs charges, sales taxes and any other local charges.

£35.00

 ZONE 5 Rest Of The World (inc USA)   £40.00

Other Useful Information

We currently ship all orders via the UPS courier service. On average this takes 1-2 business days within the UK. Please note, we cannot be held responsible for any third-party involvement where delays occur to deliveries.

Saturdays, Sundays and all bank holidays are classed as non-working days.

If you would like to contact our customer services department, please ring +44 (0)1332 712800 (8am to 4pm, GMT, Monday to Friday). Or email enquiries@royalcrownderby.co.uk

Returns and Refunds

We hope that any item made at Royal Crown Derby will be enjoyed for many years to come, however, we understand that sometimes this may not be the case and your may wish to return your items upon receiving them.

Should any product arrive damaged or incorrect, please contact our Customer Service team on +44 (0)1332 712800 (8am to 4pm GMT, Monday to Friday). 

Should you wish to return any items of your order please email enquiries@royalcrownderby.co.uk. You are entitled to a full refund as long as:

  • You return the item's within 14 business days of receiving your goods.
  • You return the item's unused and within their original packaging.

For all UK orders returns and refunds, including the cost of postage*, will be processed within 14 business days of Royal Crown Derby receiving the returned goods.

For all international orders, we are unable to cover the cost of return postage and will therefore process a full refund of the value of the goods only within 14 days of Royal Crown Derby receiving the returned goods.

Unfortunately, once an order has been dispatched, we cannot cancel that order. Therefore, we ask that upon receipt of your parcel you return it to us within its original packaging and your shipping note.

This policy does not affect your statutory legal rights under the Distance Selling Regulations or other legislation.

*UK customers - please ensure that you obtain a proof of posting certificate from the post office for your returned goods. We regret that we cannot be held responsible for loss of returned goods without proof of posting.