We’ve extended our returns policy for Christmas 2024. Orders placed between 20 November 2024 and 18 December 2024 can be returned to us up until 17 January 2025.
Orders placed after 18 December 2024 are subject to our regular returns timeframes outlined below.
Delivery to United Kingdom (mainland only) is free of charge and take 3-5 business days to arrive from the date of your order shipment. Please note, estimated shipping time is dependent on the courier’s terms and conditions.
Shipping costs will be added to your basket once you have entered the recipients shipping details.
Estimate delivery is 5 to 7 days from the date of dispatch.
The recipient is responsible for all duties, taxes, customs and local charges. This is dependent on the recipient country. For additional advice please contact our client care team.
Zone 2 Countries:
| Channel Islands: Guernsey, Jersey.
Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Mexico, Netherlands, Portugal, Puerto Rico, Spain, Sweden. |
Shipping costs will be added to your basket once you have entered the recipients shipping details.
Estimate delivery is 5 to 7 days from the date of dispatch.
The recipient is responsible for all duties, taxes, customs and local charges. This is dependent on the recipient country. For additional advice please contact our client care team.
Zone 3 Countries:
| Afghanistan, Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, China, Croatia, Czech Republic, Estonia, Faroe Islands, Gibraltar, Greenland, Hong Kong SAR China, Hungary, Iceland, Indonesia, Japan, Latvia, Liechtenstein, Lithuania, Macau SAR China, Macedonia, Malaysia, Malta, Moldova, Montenegro, Norway, Philippines, Poland, Romania, Russia, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Taiwan, Thailand, Turkey, Ukraine. |
Shipping costs will be added to your basket once you have entered the recipients shipping details.
Estimate delivery is 5 to 7 days from the date of dispatch.
The recipient is responsible for all duties, taxes, customs and local charges. This is dependent on the recipient country. For additional advice please contact our client care team.
Zone 4 Countries:
| American Samoa, Anguilla, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Bermuda, British Virgin Islands, Brunei, Dominican Republic, Egypt, Fiji, Georgia, Guam, Iraq, Israel, Jamaica, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Marshall Islands, Martinique, Micronesia, Monaco, Mongolia, Morocco, New Caledonia, New Zealand, Nigeria, Northern Mariana Islands, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Solomon Islands, Sri Lanka, Syria, Tajikistan, Timor, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, U.S. Virgin Islands, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Zimbabwe. |
Shipping costs will be added to your basket once you have entered the recipients shipping details.
Estimate delivery is 5 to 7 days from the date of dispatch.
The recipient is responsible for all duties, taxes, customs and local charges. This is dependent on the recipient country. For additional advice please contact our client care team.
Zone 5 Countries:
| Australia, United States of America, Rest of the World. |
Christmas Returns
We’ve extended our returns policy for Christmas 2023. Orders placed between 20th November 2023 and 18 December 2023 can be returned up until 26th January 2024 for a full refund back to your original payment method.
Orders placed after 18 December 2023 are subject to our returns policy below.
We are confident you will love your Royal Crown Derby, but should you have made the wrong selection you can return your item within 30 days of receipt and we will be happy to arrange an exchange or a full refund for you (please be aware that, for international deliveries, we cannot refund any import duties or taxes).
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