Once your order has been dispatched, you will receive an email with a tracking link. You may also login to your account to track your order.

Alternatively, you can call us on 01332 712800. Our Client Care team are available from Monday to Friday 8.30am – 4.30pm. Please note we are closed on weekends and public holidays.

Your card will be charged at the point of order placement. All orders with lead times are made to order, therefore once your order has been placed our expert team will craft the items especially for you.

Unfortunately, we do not accept payment over the telephone. If you are having difficulties placing your order online, then please contact our client care team who will be happy to assist you. Our Client Care team are available from Monday to Friday 8.30am – 4.30pm. Please note we are closed on weekends and public holidays.

Royal Crown Derby does not currently offer a finance plan for purchases.

Changed your mind? Please contact your Client Care team as soon as possible. Please note that if your order has already been processed, it may to be too later to cancel or change the details.

Updating your details is simple. You can manage your details by logging into your account here. If you have any issues please contact our Client Care team.

Not to worry, simply visit the account login page and click the forgot password link.

Updating your details is simple. You can manage your details by logging into your account here. If you have any issues please contact our Client Care team.

Not to worry, simply visit the account login page and click the forgot password link.

All items will specify an associated lead time at the date of order placement. If your full order is in stock, our team will aim to dispatch your order within 3 working days (please note this may be extended during peak periods).

If some of the items are on backorder, our expert team will craft the items especially for you, this can take up to ten weeks. Please note that the lead time is product specific.

For any queries please contact our Client Care team on 01332 712800 or email enquiries@royalcrownderby.co.uk. Our Client Care team are available from Monday to Friday 8.30am – 4.30pm. Please note we are closed on weekends and public holidays.

Delivery charges and times vary by destination country and the method selected. For further information on delivery charges, please read our delivery page.

Please allow up to 10 working days, from the day your return has been received back with us for returns to be processed. Once the return has been processed, a confirmation email will be sent to you. Once your refund has been processed please allow for up to 5-10 working days for the refund to appear in your bank account.

Royal Crown Derby does not accept returns without a sales receipt. Articles are accepted for credit if returned in saleable condition within 30 days of receipt, accompanied by a sales receipt. Some exclusions may apply, see the returns policy for more details.

We aim to ensure that all of our products arrive safely and securely. In the eventually that your order arrives damaged please contact our Client Care team clearly detailing your order number, damaged items and pictures of the faults. Please note that notification of damaged items must be raised within 10 days of receipt. Please contact our team on enquiries@royalcrownderby.co.uk

We recommend visiting our Care Guide for information regarding looking after your china.

Unfortunately, we do not offer an in-house repair service. We recommend speaking with a specialist china restorer to establish whether your item can be fixed.

Unfortunately, all clocks are discontinued and as such we are unable to replace your clock face. We recommend getting in touch with a local clock smith who may be able to assist you.

Yes, we are very proud that all Royal Crown Derby items are entirely crafted in Derbyshire, England. Discover more about the Royal Crown Derby story here.

The Royal Crown Derby store and restaurant remain closed. If you wish to receive updates regarding visitor updates please sign up to our newsletter.

We recommend you visit our historic backstamps and marks guide here. If you do have any further questions regarding the history of your piece, our expert team of volunteers will do their very best to assist you, however due to the number of items crafted over the years, this may not always be possible. For further information please contact expert@royalcrownderby.co.uk with images of the items and the backstamps.

If you are looking to find out more information on a historic Royal Crown Derby item we recommend visiting our historic backstamps and marks guide here. Alternatively, please contact our team of expert volunteers who will do their very best to assist you with your enquiry expert@royalcrownderby.co.uk. Please note that due to the number of products produced over the years, it may not always be possible to identify the items

Unfortunately, we are unable to provide valuations for our products. We recommend that where possible, you keep your receipt, or contact a local antiques specialist who may be able to provide a valuation.

Royal Crown Derby giftboxes are only available with the purchase of a Royal Crown Derby gift boxed item.

Certificates are only available with the purchase of a Royal Crown Derby limited edition item. Certificates cannot be replaced.

Royal Crown Derby offers of bespoke service, whereby you can commission personalised or completely unique items. Please fill out the bespoke enquiry form and a member of our Client Care team will be in touch.

Slightly imperfect products are not available to purchase.

Discontinued items are not available to purchase direct, however you may be able to purchase discontinued items through alternative outlets.

Please visit our build a dinner service page for the price of a specific dinner service.